Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.therenewalproducts.com and The Renewal Products LLC and governs data and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Renewal Products LLC include www.therenewalproducts.com, Renewal Products, and any and all subsidiaries, partners, and other entities controlled, partnered with, or operated by The Renewal Products LLC. The Renewal Products website is an e-commerce site. By using Renewal Products’ website, you consent to the data practices described in this statement.

Collection of your Personal Information

To better provide you with products and services offered on our SIte, Renewal Products may collect personally identifiable information, such as your:

-First and Last Name

-Mailing and/or Billing Address

-Email Address

-Phone Number

-Age and/or date of birth

-Public IP Address

-Any other information you provide us 

If you purchase Renewal Products’s products and services, we collect billing and credit/debit card information. This information is used to complete the purchase transaction.

Renewal Products may also collect anonymous demographic information, which is not unique to you, such as your:

-Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products, subscriptions, and services on our Site, to wit, we will use your information for, but not limited to, communicating with you about services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Renewal Products collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Renewal Products may also use your personally identifiable information to inform you of other products and services available from Renewal Products and it’s affiliates – or to re-engage you into completing a purchase from an abandoned cart.

Sharing Information with Third Parties

Renewal Products does not sell, rent, or lease its customer lists to third parties.

Renewal Products may share data with trusted partners to help perform statistical analysis, send you an email, post mail or SMS messages, provide customer support, or arrange for deliveries or shipments. All such third parties are prohibited from using your personal information except to provide these services to Renewal Products, and they are required to maintain the confidentiality of your information.

Renewal Products may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Renewal Products or the site; (b) protect and defend the rights or property of Renewal Products; and/or (c) act under exigent circumstances to protect the personal safety of users of Renewal Products, or the public.

Tracking User Behavior

Renewal Products may keep track of the websites, products and pages our users visit, place in the cart, or view within Renewal Products and our Site, our sister companies, sites, and tools, to determine what Renewal Products services are most popular or interesting to users. This data is used to deliver customized content and advertise within Renewal Products to customers whose behavior indicates that they are interested in a particular subject area. 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Renewal Products. This information can include your IP address, browser type, device type, domain names, access times, referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Renewal Products website. 

Use of Cookies

The Renewal Products website may use “cookies” to help you personalize your online experience, especially when you are logged into your Renewal Products online account. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Renewal Products pages, or register with Renewal Products site, or services, a cookie helps Renewal Products to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing and shipping addresses, and so on. When you return to the same Renewal Products website, the information you previously provided can be retrieved, so you can easily use the Renewal Products features that you customized. 

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you chose to decline cookies, you may not be able to fully experience the interactive features of the Renewal Products services or websites you visit. Additionally, if you are using an affiliate link or code, your referrer will not receive their commission. 

Security of your Personal Information

Renewal Products secures your personal information from unauthorized access, use, or disclosure. Renewal Products uses the following methods for this purpose:

-SSL Protocol

When personal information (such as your credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

We strive to take appropriate security measures to protect against unauthorized access to our alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity and privacy of any and all information and data are exchanged between you and us through this Site cannot be guaranteed. 

Right to Deletion

Subject to certain expectations set out below, on receipt of a verifiable request from you, we will:

-Delete your personal information from our records; and

-Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

-Debug to identify and repair errors that impair existing intended functionality;

-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

-Comply with the California Electronic Communications Privacy Act;

-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

-Comply with an existing legal obligation; or

-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Renewal Products does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or legal guardian for permission to use this website.

Email, SMS text message and other forms of Communication

From time to time, Renewal Products may contact you via email, SMS text message, or other forms of communication obtained from you to provide announcements, promotional offers, alerts, cart abandonment notifications, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open such communications from Renewal Products or click on a link therein.  

If you would like to stop receiving marketing or promotional communications from Renewal Products, you may opt-out of such communications by emailing ubsubscribe@therenewalproducts.com, contacting customer service, or by clicking/following the “Unsubscribe” information in the bottom of most transmissions. 

Changes to this Statement

Renewal Products reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending you a notice to your primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the SIte and/or services available through this Site after such modifications will constitute your; (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Renewal Products welcomes your questions or comments regarding this Statement of Privacy. If you believe that Renewal Products has not adhered to this Statement, please contact Renewal Products at:

The Renewal Products LLC

3115 East Lion Lane

Suite 160

Salt Lake City, UT 84121

Email Address: support@therenewalproducts.com

Effective as of August 1, 2020